Conflict Management – Keeping solo workers safe

Just Actors spent the run-up to Christmas making 3 short films with Mezzo Productions in Otley for British Gas & the Suzi Lamplugh Trust. The result – a filmed training resource on conflict management. Service Engineers, working solo, can sometimes find themselves in difficult situations and with no obvious back up.Imagine you have just condemned a the sole source of heating and cooking in a domestic property – the customer is angry, he follows you out to your van and starts shouting threats and banging on the window – What do you do next?